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FAQ

Frequently Ask Questions

License Plate Recognition (LPR) System

Typically, 15 -30 working days, depending on the site layout, number of entry/exit points, and network readiness.
We require stable power supply, internet connection, barrier gate integration points (if any), and physical access for camera and wiring installation. A site survey will be conducted beforehand.
KipleCity currently operates in major cities across Malaysia, including Kuala Lumpur, Selangor, Penang, Melaka, and more. For coverage in other areas, please contact our team.
Yes. KipleCity supports cashless and digital payment solutions such as e-wallets, credit/debit cards, and QR payments, integrated directly with our LPR and parking systems.
Yes, most standard gates are supported. We’ll confirm compatibility during the site assessment.
Yes, it will still manage access control offline and sync data once connectivity is restored.
It delivers over 98% accuracy under good lighting and weather conditions.
It delivers over 98% accuracy under good lighting and weather conditions.
Yes, you can configure authorized and restricted vehicle lists via our cloud platform.
Yes, real-time logs and access events are viewable via our web dashboard.
Absolutely. Reports can be customized by time range and car plate number.
Yes, post-installation support and maintenance packages are available based on your service agreement.
Standard warranty is 1 year with optional extended support.
The system uses AI-based OCR which can still recognize partially damaged plates, but visibility affects accuracy. Manual override options are available.
Cameras, LED/LCD Display, LED light, barrier gate integration, and backend access for monitoring.
A mobile app which enables cashless payment to your parking at selected premises.
KipleCity is owned by Kiple Sdn. Bhd., a subsidiary of Greenpacket Berhad.
KipleCity is a smart community platform that offers innovative solutions for residential areas, parking operators, and businesses, making parking seamless and daily living effortless.
The KipleCity app currently offers three main services: Scan Barcode, Ticketless Parking Solution, and Valet Parking. We are actively working on adding more features, so feel free to reach out to our sales representative for the latest updates.
Yes, drivers may choose to pay with our App or the old method of paying from the Autopay Machine whichever they wish to.

You may register your interest by emailing us at kiplecity.team@kiplecity.com or by calling 03-3000 8929 to speak with our sales representative.

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