Transparency, compliance,
and trust.
At KipleCity, we are committed to protecting the rights and interests of all our stakeholders. Our legal policies are designed to ensure transparency, compliance, and trust across services for consumers, merchants and partners.
Everything we commit to, on one page.
Consumer
Consumer rights
Product guarantees, refund policy, and how to escalate.
Merchant
Merchant agreement
Onboarding, payment processing, compliance, SLAs.
Privacy
Privacy notice
What we collect, why, for how long, and your rights.
Terms
Terms & Conditions
The canonical PDF, current as of May 2025.
Consumer rights and policies.
Rights and obligations that apply to every individual using KipleCity services, whether you’re a resident, a visitor or a parking customer.
Product guarantees and refund policies
Your rights as a consumer of KipleCity services, including service-level guarantees on lane uptime, payment processing, and applicable refunds where services don’t meet the published standard.
Data privacy and security
How we handle your personal information, what we collect, why, how long we retain it, and the controls you can exercise. See the Privacy notice for the full breakdown.
Complaints and escalation
How to raise an issue, expected response windows, and the escalation path if a matter isn’t resolved at first contact. Unresolved matters may be escalated to our regulators (BNM, KPKT, KESUMA) per jurisdictional guidance.
Merchant agreement and
responsibilities.
The terms that apply to property owners, operators and partners transacting through KipleCity platforms. For full legal terms, please refer to the Terms & Conditions PDF above.
Onboarding and platform use
Guidelines for merchants on using KipleCity services, including accurate representation of services, acceptable use of APIs, and branding requirements.
Payment processing and compliance
Terms for onboarding, payment processing and compliance with our system, including card scheme requirements, settlement schedules and dispute handling.
Service levels and customer satisfaction
Responsibilities for ensuring customer satisfaction and meeting service-level agreements across lane availability, transaction success rates and refund handling.
Legal obligations
Legal obligations including tax compliance and adherence to consumer protection laws in the jurisdictions in which you operate.
Ready when you are
Questions on the fine print?
Our team is ready to assist with any legal, compliance or onboarding questions. Get in touch and we’ll point you to the right specialist.